1. Late Delivery: The Hidden Expense Beyond the Parcel When a delivery arrives late, the cost isn't only the moment it’s late. For a local business, the ripple effects include lost customers, damaged brand perception, poor online reviews, operational disruption and increased acquisition cost. In short: the price of a late delivery is far greater than the courier fee. 2. What Delays Actually Cost You ❌ Loss of Repeat Business & Loyalty Research shows that 69% of shoppers are much less likely...

1. Setting the Scene: Automation Arrives at the Doorstep In recent years, delivery robots, autonomous vehicles and drones have moved from sci‑fi to test runs. Urban logistics providers are experimenting with sidewalk robots and drones for the last‑mile challenge. The promise? Faster, cheaper, more scalable deliveries in dense city zones. For example, forecasts suggest that delivery robots will grow from around 21,000 units in 2024 to about 2.1 million by 2034.   transformainsights.com Yet,...

1. Delivery Isn’t Just Convenience — It’s Human Behaviour When a customer taps "Order Now", it's not always about hunger or necessity — it's about psychology. What we order (and when) is driven by a mix of emotions, habits, timing, and convenience . For businesses, understanding the psychology behind delivery behaviour can improve customer experience, boost sales, and optimise operations. Ordering delivery has become a lifestyle habit, not a last resort. Research shows that ease of access,...